We are sorry that you are not happy with your order. Of course you have the opportunity to return the product within 14 days after it has been delivered. Please note that we only take back items that are not used and wrapped in their original packaging.
Before you decide to return a product, please consider to contact us first (+49 (0)5561 31377-0). In most cases we can solve the problem beforehand, so we can prevent shipping that would pollute the environment unnecessarily.
To process your return in the best way possible, please use the return form that you have received electronically with your order confirmation. Please enter the requested information and put it into your parcel. Afterwards you have two options:
- You drop off the parcel at the next post office and pay the parcel fee yourself. Our return address is:
Valenta-Aquaristik und Gartenbau GmbH
37574 Einbeck, Germany
- If you like to exchange the item, we can offer you a DPD return label. In this case, please contact us by phone or e-mail (firstname.lastname@example.org). Please note that we charge a handling fee of 4,95 € if you use our return label. This applies to returns within Germany. If you are located in another country and want to exchange your item, please contact us for an individual handling fee.
As soon as the returned product arrives in our warehouse, our staff will check on it carefully. The refund will be made through the payment method you have chosen in the order process. In case there are any issues with your return, we will get in touch with you.